mils.page/cv

Mil Williams

experience by skillset: education & academia | customer service | communication | office and IT skills

Introduction

I am widely educated, with experience in customer- and user-support in different sectors, including socialcare, retail, and startup business-ecosystems.

I am highly proficient in written and spoken English (a native communicator); I write and speak Spanish (castellano) fluently (I lived in Spain for sixteen years); I have a basic understanding of Croatian (my mother’s tongue); and I studied Russian for three years whilst in Spain (but a long time ago, now).

I am now learning Swedish.

My education … and therefore my interests

I have a UK MA in International Criminal Justice from 2017 (criminology and law), specialising in digital surveillance and in crimes of the powerful;
a Spanish University Master in Publishing from 2002 (publishing, writing copy, and proofreading which I still deliver on);
and a UK BA Hons in Film & Literature from 1983.

I therefore have a broad range of transferable skills, and am eager to relocate out of the UK permanently, to maximise the benefit I can obtain from these lived and academic experiences.

Email: milwilliams.sweden@outlook.com
Mobile: +44 7916 750897

Where I move at the moment …

I currently travel between Chester UK and Stockholm Sweden, and I am looking to move permanently to Stockholm. My sister and her family emigrated to Stockholm two years ago and the experience has been absolutely positive.

I first visited over Christmas 2022, and have valued the experience and the society I have seen since then, as I have moved back and forth.

Personal Details

Name: Mil Williams

Nationality: British

Born: 1962

Email: milwilliams.sweden@outlook.com
Mobile: +44 7916 750897

UK Driver’s License: A, AM, B, B1, BE

Industries:

Arts & Entertainment
Legal, Media & Communications/ABM Marketing & Similar
Personal Care & Home Health
Security & Public Safety
Startup & Similar

Work Experience

Supply teaching, Connex Education

Wirral Merseyside UK: May to November 2022
This role involved the delivery of supply teaching roles in both special needs and mainstream schools. I have particular experience in the fields of autism and similar. I am able to work one-to-one and in large classes.

Support Worker, Options Autism

Holywell North Wales: May 2020 to August 2022
I initially worked for 48 hours/week with Options Autism in Holywell, North Wales, moving to a 32-hour contract after a year. Here I achieved the AWIF Welsh Government socialcare qualification, needed to work in socialcare in Wales.

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Founder, Better Biz Me Ltd

Manchester UK: June 2018 to Present
Founder of an AI and other tech startup which is scoping platforms to capture, evidence and validate human intuition, in person- and privacy- / secrecy-respectful ways.

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Proofreader / Editor

Remote / Hybrid Working: July 2011 to Present
Freelance and contract proofreading of high-level, C-suite sales & marketing documentation created on behalf of technology corporations by the clients I deliver directly to (usually marketing agencies).

This generally involves the delivery of personalised and/or otherwise bespoke communications.

Both brief, quick-hit and lengthy, deeper-impact white-papers (from 5 to 40 pages or more), as well as other documents in various formats (pdf, docx, web, video, etc.), generally in the context of long-term account-based marketing relationships.

High pressure turnaround, and competencies such as accuracy and deep attention to detail.

Customer service skills involved in selling, liaising, and delivering the services in question to the immediate and end-client.

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Event Steward / Traffic Management / Customer safety and security, Stadium TM

Liverpool UK: August 2019 to March 2020
The main roles whilst working for Stadium TM involved supporting Merseyrail on Rail Support, on platform and concourse in various locations, but mainly Liverpool Central Station. In early 2020, 12-hour shifts at James Street, Aintree, etc.

I also worked for Stadium TM at Liverpool Football Club’s Anfield stadium on home matches, including inside-stadium, traffic management, and parking responsibilities. Customer service skillsets used heavily, with both visitors and in collaboration with colleagues and teams from other companies onsite.

Finally, over the Christmas period and its lead-up, I worked long shifts at M&S Cheshire Oaks.

Crowd Safety Steward, Liverpool Football Club

Liverpool UK: November 2016 to March 2018
I worked on the front gate of the Sir Kenny Dalglish Car Park, with other stewards regularly assigned to the area, alongside the company Stadium TM and its own personnel.
It was a customer service, customer safety, and security role, and required the ability to deliver on procedures as well as on a certain degree of discretionary decision-making.
Our main accomplishments were in the fields of fan safety, positive customer touchpoints, and the ongoing assessment of potential security issues in order to provide the maximum levels of security and safety.

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Customer Service Advisor, Bank of Scotland Corporate

Chester UK: November 2004 to July 2011
The role involved primarily combining customer services in electronic and paper-based environments, in the fields of account opening, anti-money laundering, mandates and other documentation requirements.
I learnt the importance of combining teamwork and individual organisational capacities in a high-pressure corporate environment, working primarily with internal customers such as relationship managers.
I achieved efficient delivery KPIs against time constraints and quality requirements.

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Education

Master in International Criminal Justice

Liverpool John Moores University – Liverpool UK
September 2016 to September 2017

University Master in Publishing

Universidad de Salamanca – Salamanca Spain
January 2001 to April 2002

BA Hons in Film & Literature

University of Warwick – Coventry UK
October 1980 to July 1983

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Other skills

Customer Service ranging from socialcare to security & public safety, publishing/media, and banking support skillsets
Word / PowerPoint / PDF proofreading / InShot video tools and similar
Communication skills, including written and spoken
Computer skills, including WordPress, Squarespace, and similar (especially from the Content Management System administration point of view, and the ongoing delivery of new material and its posting)
Time management over a range of different situations (comfortable working to high-pressure deadlines)
Security (especially in the context of event stewarding and railways)
Surveillance (in particular digital oversight and similar)
Supervising experience and sensitivities (including autism care in adult and child contexts, both residential and non-residential)
Multilingual • Conflict management • Leadership • Phone and email etiquette • Organisational skills • Autism Experience • Proofreading